Terms & Conditions
UK TAX REFUNDS:
Value Added Tax (VAT) refunds can be given to customers outside the European Community & Channel Islands, either by visiting our shop or by mail order, please call for details or see our website. All orders out with European community will automatically have UK Tax deducted. Please also note that some countries may or may not charge import duty or tax on delivery on random inspections.
How to Order
PHONE: Call us anytime between 09:00 and 17:30 GMT to give your order personally to a highland wear expert or if you have any questions on
0141 889 4879 or overseas +44(0)141 889 4879 or from USA/Canada 01144 141 889 4879 or free phone 0800 072 0386 (UK only)
Outside these hours, you can leave a message on our answering service with your name, address & telephone number and we will call you back. Ken MacDonald's personal mobile phone UK on 07932 112439, 7 days a week 7am to 22.00hrs GMT.
FAX: Fax us anytime, 24 hours a day on 0141 889 4879 or international +44 (0)141 889 4879
EMAIL: Email us anytime, 24 hours a day at firstname.lastname@example.org or order through our website at: www.kiltmakers.com
We have a safe, secure server for credit card details and our other payment methods include World Pay and PayPal. PayPal account: email@example.com
POST: Send your completed order form to:
67 High Street, Paisley
Please write your name, home address on the back of your cheque. We only charge £100 to your credit card as a deposit until the Highland outfit is complete and we will charge the balance on dispatch of your goods. We will call or email you to provide shipping details and parcel tracking number. We are delighted to accept orders from anywhere in the world. You may contact us by Post, Phone, Fax, and Email.
ADJUSTMENTS AND ALTERATIONS: Sometimes minor adjustments are required if you call customer service we can advise how to fix or adjust (sometimes they can easily be fixed by customers themselves). We can email a simple alteration guide which will guide you through the process of minor kilt alterations or, alternatively if you have any trouble with this you can pass the guide on to a good seamstress who should be able to carry out this process for you with minimal effort. Goods can be returned to us and we will adjust & post to customers.
NOTE: Customers must pay postage for goods to be delivered to our store. We will pay postage returning goods back to the customer if in the UK, (overseas customers must pay both ways).
If customers need a kilt refitted i.e. if they lose or put on weight in years to come, we can alter accordingly or kilts can even be remade. (We will be happy to give a quote.)
GUARANTEES: Stock items, faulty goods, if bought for a present or if wrong size of product we will replace or give refund within 30 days; you must have your receipt for proof of purchase. All goods have 1 full year guarantee.
MADE TO ORDER GOODS e.g. kilts, trousers, jackets. These items are made to your sizes sometimes we may require you to have a part-made fit on to adjust the garment to ensure it fits you correctly. This is all part of our service.
We accept all credit and debit cards
Switch Style Postal Orders Cheque Bankers Draft/Transfer
PayPal account name: firstname.lastname@example.org
Houston Kiltmakers deals with customer security with the upmost importance. We will not disclose information about our customers to third parties, except where it's providing a service to you, e.g. arranging a product to be delivered. We shall not sell any customer information without prior consent.
Occasionally we may update you on our latest products and promotions via email. You have the option to 'opt out' of such communications by contacting us or alternatively select the 'unsubscribe' options in any email correspondence that we may send.
All payments on our website (www.kiltmakers.com) are taken through a secure system and cannot be accessed by us or any external parties.