Terms & Conditions
UK TAX REFUNDS:
Value Added Tax (VAT) refunds can be given to customers outside the European Community & Channel Islands, either by visiting our shop or by mail order, please call for details or see our website. All orders out with European community will automatically have UK Tax deducted. Please also note that some countries may or may not charge import duty or tax on delivery on random inspections.
How to Order
PHONE: Call us anytime between 09:00 and 17:30 GMT to give your order personally to a highland wear expert or if you have any questions on
0141 889 4879 or overseas +44(0)141 889 4879 or from USA/Canada 01144 141 889 4879 or free phone 0800 072 0386 (UK only)
Outside these hours, you can leave a message on our answering service with your name, address & telephone number and we will call you back. Ken MacDonald's personal mobile phone UK on 07932 112439, 7 days a week 7am to 22.00hrs GMT.
FAX: Fax us anytime, 24 hours a day on 0141 889 4879 or international +44 (0)141 889 4879
EMAIL: Email us anytime, 24 hours a day at [email protected] or order through our website at: www.kiltmakers.com
We have a safe, secure server for credit card details and our other payment methods include World Pay and PayPal. PayPal account: [email protected]
POST: Send your completed order form to:
67 High Street, Paisley
Please write your name, home address on the back of your cheque. We only charge £100 to your credit card as a deposit until the Highland outfit is complete and we will charge the balance on dispatch of your goods. We will call or email you to provide shipping details and parcel tracking number. We are delighted to accept orders from anywhere in the world. You may contact us by Post, Phone, Fax, and Email.
ADJUSTMENTS AND ALTERATIONS: Sometimes minor adjustments are required if you call customer service we can advise how to fix or adjust (sometimes they can easily be fixed by customers themselves). We can email a simple alteration guide which will guide you through the process of minor kilt alterations or, alternatively if you have any trouble with this you can pass the guide on to a good seamstress who should be able to carry out this process for you with minimal effort. Goods can be returned to us and we will adjust & post to customers.
NOTE: Customers must pay postage for goods to be delivered to our store. We will pay postage returning goods back to the customer if in the UK, (overseas customers must pay both ways).
If customers need a kilt refitted i.e. if they lose or put on weight in years to come, we can alter accordingly or kilts can even be remade. (We will be happy to give a quote.)
GUARANTEES: Stock items, faulty goods, if bought for a present or if wrong size of product we will replace or give refund within 30 days; you must have your receipt for proof of purchase. All goods have 1 full year guarantee.
MADE TO ORDER GOODS e.g. kilts, trousers, jackets. These items are made to your sizes sometimes we may require you to have a part-made fit on to adjust the garment to ensure it fits you correctly. This is all part of our service.
We accept all credit and debit cards
Switch Style Postal Orders Cheque Bankers Draft/Transfer
PayPal account name: [email protected]
What information do we collect about you?
We collect information about you when you purchase a product from our website, fill in a contact form on our website, sign-up to receive our newsletter or email us directly. We also collect information when you voluntarily comment on our blog posts, provide feedback, and participate in competitions. Website usage information is collected using cookies.
The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily.
We collect information about you when you purchase a product in our store, request further information to be sent to you (either email, phone or post) or hire a product.
The information we collect about you may include; your name, email address, address, phone number, sex, age, body sizes, credit card/payment details plus any information you supply voluntarily.
Why we need your data
We collect information about you to; fulfil your request e.g. if you fill out a ‘Contact Us’ form we use this information to contact you directly, process your order, manage your account and, if you agree, to email you about other products, services, and information we think may be of interest to you. We may use your contact information to advertise our service to you on third-party websites such as Facebook and Twitter. We may also contact you directly to follow up on the service and user experience we provide. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to third parties so that they may offer you their products and services. If ‘HOUSTON TRADITIONAL KILTMAKERS’ is ever sold to another company your contact information will be passed on to this new party.
We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you.
How long will we store your data?
If Houston Kiltmakers provides any paid for services to you or sells you a product, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
We would like to send you updates and information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other parties. If you no longer wish to be contacted for marketing purposes please click here.
What are your rights?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.
Email: [email protected]
Address: 67 High Street, Paisley, PA1 2AY, Scotland, United Kingdom
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact us
Email: [email protected]
Address: Houston Kiltmakers, 67 High Street, Paisley, PA1 2AY, Scotland, United Kingdom